we try to keep things simple on this site along with a human touch. Real people do things other sites use automated processes for. We like to think it's all pretty user friendly but we know there will be times when things go wrong or you simply need a little help.
When that happens just contact us. Include a phone number where we can reach you and often we'll just give you a call and talk you through the problem.
If we seem to be taking longer than expected, please get back in touch. There are just a couple of us who look after this site so we might be in a meeting, on a train or otherwise tied up for a while doing our day jobs as part of the NIACE equalities and empowerment team.